How VirtualContact AI Works
VirtualContact AI can streamline your phone calls and improve ordering, bookings, appointment scheduling and more!
Customer Calls Business
VirtualContact AI Answers
Customer Requests Information
VirtualContact AI Replies and Sends Text
Customer Calls Business
VirtualContact AI Answers
Customer Requests Information
VirtualContact AI Replies and Sends Text
Instant Pick-Up by VirtualContact AI
- Phone calls are redirected to VirtualContact AI, eliminating constant ringing on your phone.
- VirtualContact AI promptly answers incoming calls, so you don't have to.
- Callers are greeted with a personalized message tailored to your business.
- VirtualContact AI's phone system is designed to understand plain English speech from the caller. It also supports multiple languages.
VirtualContact AI Understands Requests
- VirtualContact AI comprehends natural speech from customers, unlike traditional IVRs.
- No complicated menu navigation required.
- VirtualContact AI can answer common questions such as “What time do you open tomorrow?” and “What’s your address?” with ease.
- If VirtualContact AI doesn't understand the customer, it will redirect the call to your store.
VirtualContact AI Replies and Sends Text
- VirtualContact AI is equipped to answer questions and text links as necessary.
- For customers who wish to place an order or make a reservation, VirtualContact AI can send a text with an online link for doing so.
- Texts are sent instantly, ensuring the customer will react.
- Callers always have the option to speak directly with a real person through a transfer.
Effortless Launch in Two Steps
Launching your virtual answering system with VirtualContact AI is a breeze.
[1.] Personalize Your Setup
No need for tedious paperwork. Simply input some information about your business, such as your phone number, booking/ordering link, and what you want to say when answering calls, and we’ll handle the rest by automatically creating a tailored experience for your business in our app.
[2.] Go Live
Once all of your restaurant’s details are entered, our software will generate your systems instantly. When the system is ready to deploy, you can use your dedicated bot number as your main phone number, or set up call forwarding in your business phone service.
Key Features
Here are some of the key features that set VirtualContact AI apart
VirtualContact AI allows you to personalize the callers' experience with custom greetings that match your brand and messaging. These greetings will be the first thing your customers hear when they call, making a positive and memorable impression.
Simply send us a custom greeting that reflects your brand's tone and style. This feature helps you to stand out from the competition and gives your customers a unique and personalized experience.
VirtualContact AI is equipped with advanced language processing technology that allows it to understand and respond to customer inquiries. The bot can answer common questions about your restaurant, such as "What are your store hours?" or "What is your address."
The bot can also provide information about promotions, events, and other relevant details. This feature saves you time and effort by handling customer inquiries around the clock, freeing up your staff to focus on more critical tasks.
VirtualContactAI can send customers text messages with relevant information, such as ordering links, store hours, directions, reservation links, and to leave a Google review.
This feature allows your customers to get the information they need quickly and easily, without having to wait for a response from a representative. Texting the customers a link makes the ordering process smoother and more convenient.
In the event that a customer's request cannot be handled by the virtual bot, the bot can transfer the call to a representative at your restaurant.
This feature ensures that all customer inquiries are handled promptly and effectively, even if the bot is not able to provide a complete solution. The call transfer feature is easy to use and helps you maintain a high level of customer satisfaction.
VirtualContact AI provides you with valuable insights into your call volume, caller behavior, and more through its analytics and reporting feature. You can see how many calls you received, how many were answered by the bot, and how many were transferred to a representative.
You can view the total number of calls, average call duration, and deflection rate. You can even download a csv file of your call log.