Privacy Policy for VirtualContact AI Website

At VirtualContact AI, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by VirtualContact AI and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

VirtualContact AI follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Cookies and Web Beacons

Like any other website, VirtualContact AI uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read the “Cookies” article from the Privacy Policy Generator.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of VirtualContact AI.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on VirtualContact AI, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that VirtualContact AI has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

VirtualContact AI’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

VirtualContact AI does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in VirtualContact AI. This policy is not applicable to any information collected offline or via channels other than this website.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Privacy Policy for VirtualContact AI App

VirtualContact AI Privacy Policy

Effective Date: December 26, 2023

Welcome to VirtualContact AI, an Interactive Voice Response (IVR) phone agent solution for restaurants, expanding into other industries. This Privacy Policy explains how we collect, use, share, and protect your personal information in conjunction with our use of Twilio, Stripe, Mailgun, AWS, and Firebase.


1. Personal Information We Collect

We collect the following information:

  • Name
  • Email Address
  • Phone Number
  • Last four digits of your credit card

Additionally, phone numbers of restaurant customers are collected via caller ID.


2. Data Collection Methods

Data is collected through:

  • Direct user input during calls (name, email, phone number).
  • Caller ID for collecting phone numbers of restaurant customers.

We leverage the following tools:

  • Twilio: For managing call and SMS services.
  • Stripe: To process payments securely.
  • Mailgun: For handling email communications.
  • AWS: Our primary data storage and processing infrastructure.
  • Firebase: To manage real-time database interactions.

3. Purpose of Data Collection

The data is used for:

  • Sending SMS with ordering and reservation links.
  • Enabling restaurants to use customer phone numbers for SMS marketing.

4. Data Sharing and Disclosure

User data is not shared with third parties, except for:

  • Use by restaurants for marketing purposes.
  • Each of our service providers (Twilio, Stripe, Mailgun, AWS, Firebase) has its own privacy policy, which governs their use of data.

5. Data Security

  • We utilize Amazon Lex within AWS, ensuring data encryption and storage in secure regions.
  • Our security practices are aligned with AWS’s shared responsibility model.

6. Data Retention

Data is retained until:

  • Account cancellation, with data accessible until the end of the billing period.

7. Accessing and Modifying Personal Information

  • Modify your information in your profile settings.

8. Changes to Privacy Policy

  • Users will be notified of changes via email.

9. Use of Cookies

  • Cookies are used to collect phone number IDs from restaurant customers.

10. Compliance with Data Protection Laws

  • VirtualContact AI operates in the United States, complying with U.S. data protection laws.

11. Children’s Privacy

  • Not intended for use by minors. Complies with COPPA.

12. Contact Information

For privacy-related inquiries:

  • Email:

Additional Notes on Service Providers’ Privacy Policies

  • Twilio, Stripe, Mailgun, AWS, Firebase: Each provider has its own privacy policy that governs their handling of data. We encourage you to review these policies on their respective websites to understand their practices.

By using VirtualContact AI, you agree to the terms of this Privacy Policy. We are committed to your privacy and the responsible handling of your personal information.

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